Orders & Payments

All orders are placed through our website and are subject to review and acceptance. Due to the nature of our small-batch production, all pre-orders are final once the order cut-off time has passed.

We accept bank transfer and cash payments. Order details and payment instructions will be provided once your order has been accepted.

For bank transfer payments, customers may be asked to provide proof of payment. Orders are only secured once payment has been verified by Something Baked.

Pre-orders & Availability

Pre-orders typically open one week before set pickup dates and may sell out quickly. We may close orders early once capacity has been reached.

We reserve the right to refuse or cancel any order at our discretion.

Limited Batches

Our products are made in limited batches each day to ensure freshness and quality. Items are available on a first come, first served basis, and we recommend placing orders early to avoid disappointment once we sell out.

Pickup

Pickup details, including location and time, are provided in your order confirmation. Customers must collect orders during their selected pickup window. We are unable to guarantee freshness outside of this time.

On pickup day, simply send us a message on instagram when you arrive and we'll bring your order straight out to you.

Late Pickup

If you are running late, please contact us via Instagram as soon as possible. While we will do our best to assist, we cannot guarantee product quality or availability outside the scheduled pickup time.

Cancellations & Changes

Order changes may be possible depending on availability and how orders are progressing but cannot be guaranteed once items are sold out.

Cancellations are accepted up to 48 hours before the scheduled pickup date and will receive a full refund. After this time, we are unable to offer cancellations or refunds.

Delays, Emergencies & Order Changes

As all products are freshly baked in small batches, occasional delays may occur due to baking, preparation, personal emergencies, or unforeseen circumstances to ensure the best possible quality.

This may include events such as illness, equipment failure, power outages, or supplier delays.

If this occurs, customers will be notified as soon as possible using the contact details provided with their order. In cases where we are unable to fulfil an order, a full refund will be issued.

We appreciate your patience and understanding as we prioritise freshness and quality in every batch.

Product Variation & Care

All products are handmade, and slight variations in shape, size, colour, or appearance may occur. These variations are not considered faults.

Our products are best enjoyed fresh or within a few hours of pickup. Storage and reheating instructions are provided with each item and should be followed to maintain quality..

Liability

Once orders are collected, customers are fully responsible for storage, transport, and handling. We are not liable for any damage or spoilage after pick-up.

By using our website and placing an order, you agree to our Terms and Conditions.

Our products are prepared in a kitchen that handles common allergens including gluten, dairy, eggs, nuts, and other ingredients. While we take great care to maintain high hygiene standards, we cannot guarantee that any item is completely free from traces of allergens due to shared equipment and preparation areas.

Please consume our products at your own discretion if you have food allergies, intolerances, or dietary restrictions.

Tiramisu Notice

Our tiramisu is made using a traditional recipe containing raw egg to achieve its authentic flavour and texture. Consumption of raw egg may increase the risk of foodborne illness, particularly for those who are pregnant, elderly, very young, or immunocompromised.

By purchasing this product, customers acknowledge and accept this risk.

If you have any concerns, please contact us before placing your order.